Laura Feldner

Address Not Published Online

Garland, TX 75044

Phone Not Published Online

Cell Not Published Online

laurafeldner AT earthlink DOT net

Objective

Accomplished administrative professional with extensive customer service, project management, and computer experience.

Skills

· Extensive customer service experience including professional consultation with contractors, developers and designers as well as providing information to the public on a variety of topics. Outgoing, friendly personality and sense of humor contribute to my success in this area.
· Proficient on various computer software programs on both Mac and PC platforms. Microsoft Office experience with Word, Excel, Powerpoint, and Outlook.
· Strong interpersonal skills, office etiquette and phone manners. Remarkable ability to communicate effectively, both orally and in writing.
· Outstanding organizational skills with a keen ability to multitask a variety of challenges and responsibilities
· Project management experience with a background in construction.
· Excellent comprehension of technical reference materials and detailed research capabilities.

Experience
Quiltcraft Indstries	Dallas, TX
Project Manager	August, 2009 to January, 2010
· Managed subcontractor projects from start to finish. Served as primary customer contact. · Provided administrative support to Director of Project Management. Prepared a range of administrative documents including order forms, shipping manifests, Excel spreadsheets, and general correspondence. · Coordinated material submittals and approvals, field measurements, accurate order placement, shipping and receiving for assigned projects. · Scheduled installation crews and ensured all products were provided according to customer requirements.

Apple Retail	Dallas, TX
Specialist	August, 2008 to August, 2009
· Provide exemplary customer service in a busy retail electronics store environment. · Use knowledge and love of computers and technology to educate customers about the various Apple products and features. Discover customer needs and desires and present complete solutions in order to enrich their lives.

City of Carrollton	Carrollton, TX
Plans Examiner	April, 1996 to July, 2008
· Extensive customer service experience including professional consultation with citizens, contractors, developers and designers. · Served as project manager for new commercial development projects coordinating inter-department review from initial design phase to permit issuance. Reviewed building plans for compliance with building codes, zoning ordinances and standards. · Developed written ordinances, checklists and procedural policies. · Provided training to peers on various aspects of plan review, City ordinances, and procedures. Training experience included facilitating a pioneer Challenge of Change program for employees. · Scheduled and conducted pre-application meetings with stakeholders to provide information on zoning and development codes and to solve initial site concerns. · Established, maintained, and updated files, databases, records, and other documents; developed and maintained data, and performed routine analyses and calculations in the processing of data for recurring internal reports. · Regularly participated in department brainstorming meetings contributing to improvements, methods and procedures to streamline the permit process.

Education
UT Arlington	Arlington, TX
Bachelor of Science	May, 1987