KRISTIN PRESGRAVES

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Annandale, VA 2003

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kristin DOT presgraves AT gmail DOT com

Objective

Dedicated and responsible professional seeking an opportunity that will challenge and enhance my experience in the administrative and customer contact fields.

Skills

Interpersonal Skills-Able to get along well with co-works and accept supervision.
Communications-Good written and verbal skills.
Flexible-Eager to try new things and am interest in improving efficient on assigned tasks.
Attention to Detail-Concerned with quality. Produces work that is organized and attractive. Ensure Responsibilities and taks are completed correctly and on time.
Hard working-Throughout high school/college, worked long hours in demanding activities while attending schoo full-time. Often managed as many as 60 hours a week in school and other structed activities, while maintaining above-average grades.
Reliable-Excellent attendance record.
Computer Applications: Microsoft Access, Excelm Powerpoint, Word, Outlook
Completed all extracurricular business related courses offered at Hancock High: Accounting, Business, and General Office.
Keyboarding: 75 wpm
Speedwriting: 50 wpm


Education

Kaplan University, Hagerstown, MD, Associate of Applied Science in Computer Applications, August 2004
Scholarship recipient President's List Dean's List

Hagerstown Community College, Hagerstown, MD, General Studies, 2002
Took gereral studies courses while in high school. Recognized by the University of Maryland for high school academic achievements.


Experience

Citicorp/CitiMortgage, Hagerstown, MD, Loss Mitigation Specialist/Negotiator, March, 2009-Present
Worked in collaboration with processors to complete the borrower's negotiated agreements regarding intent with real estate property to avoid foreclosure proceedings. Negotiate with current homeowners to complete a workout option based on VA & FHA investor guidelines. Process and approve Loan Modifications, Repayment Plans, and Special Forbearances. Use a computerized system for tracking, information gathering, and/or troubleshooting. Working in a goal-oriented environment to meet production indicators with minimal supervision. Operated in a goal-oriented environment achieving individual and team performance targets and core compentencies. Answer incoming calls, return calls to customers, gather borrower loss mitigation documents. Work within invesotr guidelines, direct contact with borrowers, investor representatives, real estate agents, attorneys and other borrower representatives to obtain package completion for CitiMortgage. Input information into various systems for approval and completion of cases, Citilink, DRI (Default System), Investor Systems.

Citicorp, Hagerstown, MD, Customer Service Representative, July, 2007-March, 2009
Resolved a variety of cardmember inquiries regarding Citibank credit cards, while exceeding expectations in all aspects of quality and service delivery. Interface with members via inbound and outbound calls or the Internet for the purpose of handling Customer Service calls; process customer orders. Assisted the VRU (Voice Response Unit) Servicing Engineering department with the testing processes.

Citicorp, Hagerstown, MD, United States Auto Club-Escalation Specialist, August, 2005-July, 2007
Assisted members/customer service representatives with escalated customer service issues. Dispatched emergency roadside assistance for clients. Assisted new hire associates during the training period by providing coaching. Assisted in accounting, deal relations, and the claims department.

CitiCorp, Hagerstown, MD, United States Auto Club Representative, August, 2004-August, 2005
Dispatched emergenry roadside assistance for clients. Assisted with the cancellation department for credit services.

All State Promotions, New Rochelle, NY, Promotional Model, June, 2007-Present
Educate bar patrons about our products and competitors Work with accounts and their staff before, during and after promotions.

References Available Upon Request