Alexa A. Montoya
Address Not Published Online
Las Vegas, Nevada 89128
phone: Phone Not Published Online
depechmode10169 AT hotmail DOT com


OBJECTIVE
  • To obtain a position in the gaming/hotel industry that will allow me to utilize my knowledge of slot marketing, and customer service. I also have much interest to expand my knowledge in table games if given the opportunity.

SKILLS
  • I am able to type over 100wpm, Microsoft office certified, trained to use LMS, Opera, GUI, and Patron. I provide excellent customer service regardless of any situation. I am capable of multi-tasking, yet also work well in teams. I was born and raised in Las Vegas, and for the past five years I have worked in the gaming industry.I have knowledge of both slots and table games, which I feel could be an asset to many companies.

EXPERIENCE
Wynn Resorts / Encore Hotel and Casino, 3131 S. Las Vegas Blvd. Las Vegas, NV 89109
Lead Slot Marketing Representative, November, 2008 - March, 2010
  • Enrolling guests in the Red Card / loyalty program, maintain guest information in database, issuing comps and free credit based on play, keeping up to date on daily promotions, being knowledgeable of how play on tables and slots is rated, abiding by gaming regulations at all times, and providing excellent customer service.
 
Harrah's Ent. / The Flamingo Hotel and Casino, 3555 S. Las Vegas Blvd. Las Vegas, NV 89109
Total Rewards Representative, February, 2005 - May, 2008
  • Enrolling guests in the players card, maintain guest information in database, issuing comps and cash back based on play, keeping up to date on daily promotions, being knowledgeable of how play on tables and slots is rated, referring guest a to a casino host, abiding by gaming regulations at all times, and providing excellent customer service.
 
EDUCATION
Computer Education Institute (CEI),
Medical Administrative Assistant (MAA), July, 2003
 
Burk Horizon High School,
High School Diploma, July, 2002