| Experience |
| Technisource / Spherion | Eastlake, Ohio |
| Computer Operations Anaylst | February 2008, present |
- Monitor multipy computer systems. Open Remedy tickets for failed Control-M or Oracle jobs, server problems, Disk Space errors and Storage issues. Contact over seas and local support personal to resolve Remedy tickets. Create shift turnover reports, which detail all shift activity.
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| Eaton Corporation | Euclid, Ohio |
| Computer Operator | September 2007, February 2008 |
- Processing and monitoring IBM mainframe activity utilizing TSO, SDSP, JES2 & VMS commands. Answering calls from users. Contact programmers for job failures. Ensure system backups completed. Writing incident reports for job Abends and JCL errrors.
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| Argo-Tech Corporation | Euclid, Ohio |
| Computer Operator | May 1999, September 2007 |
- Processing and monitoring IBM mainframe activity utilizing TSO, SDSP, JES2 & VMS commands. Answering calls from users. Contact programmers for job failures. Ensure system backups completed. Writing incident reports for job Abends and JCL errrors.
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| Gtech Corportation | Cleveland, Ohio |
| Team Leader | May 1991, May 1999 |
- Monitored computer systems to ensure Lottery Agents stayed online and were taking wagers. Trained operators. Wrote procedures. Answered calls from Lottery users and attempted to resolve problems. Performed drawing functions. Updated systems with drawing results. Created system file and database backups. Brought systems online for next days activities. Balanced report totals. Researched ticket validations.
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| Westinghouse NSD | Euclid, Ohio |
| Supervisor of Computer Operations | July 1979 , September 1990 |
- Supervised a staff of eight. Updated documentation, analyzed problem situations, production scheduling and performance reviews. Responsible for data entry, job submission, releasing, monitoring, and printing of output.
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| Education |
| Cuyahoga Community College | Cleveland, Ohio |
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- Some college courses taken, but have not obtained a degree.
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Psychology of Supervision, College Mathematics, English Composition and Basic Concepts of Management.
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