| EXPERIENCE |
Bank of America,
Teller Operations Supervisor, January, 2007-Current
- Supervise teller associates with daily operations of the banking center. Make sure all policies & regulations are followed, and ensure that all training is completed. Ensure that cash controls and audits are completed. Resolving customer issues and complaints in a timely fashion to ensure customer satisfaction.
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Bank of America,
Senior Personal Banker, January, 1998-January, 2007
- Gained swift and sure command of bank products and services and of winning sales techniques. Interview clients to determine individual needs and educate regarding available banking options and solutions. Troubleshoot teller customer issues. Cash handling for customers. Maintained financial institutions quarter goals. Oversee customer accounts. Handle customer issues to ensure customer satisfaction.
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Nations Bank,
Satellite Branch Manager, January, 1993-January, 1998
- Enhanced monitoring of branch cash controls, regulatory, compliance, security and order processing. Supervised all daily branch operations. Managed vault operations. Promoted financial institutions policies and procedures throughout entire branch staff.
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Maryland National Bank,
Assistant Branch Manager, January, 1987-January, 1993
- Promoted role of increased authority and responsibility as Assistant Branch Manager charged with ensuring performance of branch sales and service operations. Trained new tellers and supervised teller line. Assisted branch staff on effective sales techniques and client relationship management, strategies, modeling appropriate sales behaviors. Proactively handled customer feedback in order to resolve issues in various stages to retain client trust and patronage.
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Equitable Trust,
Bank Teller/Head Teller, June, 1977-January, 1987
- Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial questions to the appropriate individuals within the branch. Accepted and processed customer deposits and loan payments. Maintained and balance cash drawer daily. Responded to customer inquires regarding account balances. Used 10 key process monetary transactions.
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Maintained all duties as bank teller. Supervised bank tellers with daily duties. Implemented policies and procedures of institution to bank tellers. Secured financial institution nightly. Created and oversaw weekly schedule of all bank tellers in branch.
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| EDUCATION |
Westminster Senior High School,
Diploma, June, 1977 |
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