Cynthia Jarbeck

Address Not Published Online
Villas, NJ 08251

Cell: Cell Not Published Online
cljarbeck AT hotmail DOT com

Objective

Seeking a full time position with a local municipality in their Finance Office and to continue my education in order to receive my Certified Municipal Finance Officer certification.

Skills

Productive worker with solid work ethic who consistently exerts optimal effort in successfully completing tasks.
Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Highly motivated self-starter who takes initiative with minimal supervision.
Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
Flexible team player who thrives in environments requiring the ability to effectively prioritize/juggle multiple concurrent projects.
Innovative problem-solver who generates workable solutions and resolves complaints.
Outstanding listener and communicator who effectively conveys information verbally as well as in writing.
Exceptional computer-literate performer with extensive software proficiency covering a wide variety of applications.
Proven relationship-builder with unsurpassed interpersonal skills.
Resourceful professional who excels at building trusting relationships with customers and colleagues.
Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.


Experience

Cape Bank, Cape May Court House, NJ		July, 2010 to Current
Operations Manager
Manage Commercial Banking/Deposits Department (4 employees). This includes completing Performance Reviews, setting goals, and ensuring that the said goals are consistently met by each employee. Manage the Telephone Call Center (8 employees) which provides support to customers and 13 Bank branches. Ensure that exceptional customer service is maintained throughout the Commercial Banking/Deposits Department and Telephone Call Center. Support/utilize Intuit's Retail Internet BankingSystem/Cash Management System/Customer Service Tool, Open Solution's TotalPlus, DDS and TIMS systems, FSI's Remote Deposit Capture Customer (Desktop Deposits), Bank Administration and Item Processing systems, OneLink's Wire System, BankServ's GFX Wire System, Lexis Nexis Bridger (OFAC) System and Trusteer's Rapport Administration System. Train employees on existing/new processes and system updates including writing/maintaining the departments' Policy and Procedure Manuals. Train customers on the Bank's commercial products. Provide presentations on the Bank's commercial products to customers and Bank employees. Create and maintain detailed/monthly reports for the Bank's Executive and Senior Management on their commercial products, municipality accounts and other systems/products. Generate new business by making sales calls. Perform department audits. Balance general ledger accounts. Write Bank disclosures and create forms. Continually re-evaluate the Bank's commercial/deposit products policies and procedures to ensure that they are compliant with current regulations and update them accordingly as needed. Manage the implementation of new products such as VeriSign's Go ID Tokens and Trusteer's Rapport "malware protection" software.

The Provident Bank, Jersey City, NJ		December, 2007 to July, 2010
ATM Analyst
Managed ATM Operations Department (5 employees), including but not limited to the completion of Performance Reviews and determination of salary increases. Trained employees and branch personnel on all ATM processes including Regulation E. Wrote manuals for all ATM processes as well as the ATM portion of the Bank's Policy and Procedure Manual. Created forms in Word, Excel, and HTML for inter-department usage. Balanced general ledgers. Added/removed users to/from the Bank's card processing system. Ensured that all ATM/debit card claims are processed in a timely manner and within Regulation E/Visa guidelines. Oversaw the issuance/maintenance of the Bank's 7 card products including the on-site issuance of such cards. Analyzed card fraud trends (PIN/Signature base) and implement authorization strategies to prevent such fraud from occurring in subsequent transactions. Utilized Fidelity National Information Service's (FNIS) Horizon 360 application (query tool) to create reports that analyze large amounts of information where canned reports are not available. Worked with the Compliance Department to ensure that the Bank complies with new and revised regulations. (IE. Red Flag, Regulation GG, Regulation DD, etc...) Was a key player in the Bank's Request for Proposal (RFP) process in their selection of a new ATM/card processor and actively assisted with their conversion to such processor.

City of North Wildwood, North Wildwood, NJ		September, 2005 To December, 2007
Assistant to the Chief Financial Officer (CFO)
Processed the Accounts Payable for all departments which included the issuance of requisitions, purchase orders, and checks. Processed the Accounts Receivable for the Developer Escrow accounts. This included keeping individual records for each developer on all deposits, expenses, and remaining balances. In addition, monthly statements/bills were mailed to each developer. Assisted the CFO in budget preparation. Kept track of each department's budget and notified them of their balances so as to prevent them from overspending. Administered the health insurance for all departments. This included adding/removing employees/dependents, sending out Medicare D notices, COBRA notices, and keeping track of all COBRA payments. Completed and submitted the necessary paperwork for Federal/State grants to assist the City in increasing/maintaining their revenue. Added/removed users to/from the Edmunds system. Wrote manuals on how to utilize the Edmunds system and trained users to utilize the system. Created/maintained a spreadsheet with all monthly utility expenses and analyzed it to ensure that there were no issues such as broken meters. Collected cash and checks from various departments and deposited them at the local bank. Posted all deposits into the Edmunds system.

Crest Savings Bank, Wildwood, NJ		February,1997 To September, 2005
Various (Teller, Head Teller, Manager, Assistant Business Development Officer, Administrative Assistant)
Supported the Bank's 9 branches in technical and regulatory issues. The applications supported were Digital Insight's Retail Internet Banking/Cash Management, Bisys's Teller, Host Access, RMS, Safe Deposit Box, and TIMS systems. Was a key player in the Bank's conversion to the Windows version of Teller, Host Access, and RMS systems. This included attending the "Train The Trainer" training, training all employees "pre-conversion", writing/maintaining the training manuals, training employees "post conversion" on all updates, and phone support throughout. Created/maintained a detailed, monthly report on the Bank's top 20 business customers and municipalities. In addition, these business were consistently and personally visited to ensure that they received exceptional customer service. Attended community functions/meetings on behalf of the Bank. Generated new business by making sales calls (warm and cold). Trained customers on credit card processing and programmed their credit card machines. Managed branches (5 - 10 employees). This included completing Performance Reviews, setting goals, and ensuring that the said goals were consistently met by each employee. Opened accounts. Performed branch audits and processed currency shipments. Balanced ATM terminals. Researched teller differences and completed CTRs/Monetary Instrument Logs. Processed all teller transactions. Ensured that exceptional customer service was maintained throughout the branch(s).


Education

Rutgers (Center For Governement Services), New Brunswick, NJ
Municipal Budget Process, Current Fund I, Current Fund II

Activities

Secretary - Lower Township Chamber Of Commerce (2003-2005)

References Available Upon Request