| EXPERIENCE |
The Hartford, Southington, CT
Customer Service Representative, January, 2005 - December, 2009
- Provide customer service for home and auto insurance policies via phone, email, and FAX. Support provided for insured and agents by answering policy and underwriter questions and by assisting in policy changes. Provide entery level billing support, accepting payments and answering billing questions, screening calls for level 2 billing support. Provide research and documentation for agents for their customers. Work closely with other customer support representatives providing high level technical computer support. High comfortablilty with company software and systems.
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Shaws Supermarket, New Britain, CT
Clerk/Cashier, June 2004 - June 2005
- Part-time clerk and cashier responsible for maintaining cash register and handling money, greeting and assisting customers with a pleasant disposition. Familiarize store layout to assist customer inquires. Promoted to team captain and placed in charge of cashiers during evening and weekend shifts and closing store at end of day.
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HSS Inc., Hamden, CT
Software Engineer, 2001 - 2004
- Maintain and support products for editing, grouping and pricing medical inpatient and outpatient procedure claims. Software typically made available as DLL for Windows based PCs, and as source code for Unix and VMS systems. Maintain internal look-up tables within software on quarterly basis. Convert specifications created by medical technicians into C code for portability to Windows, Unix, and VMS systems. Customer support for clients implementing installations and updates.
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Optimized software to modern coding standards
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Recovered lost source code by rewriting from documented specifications
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Introduced software development tools to increase productivity
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Designed/Wrote new product modules for Inpatient Rehabilitation Facility
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WrayTech Industries, Stratford, CT
Software Engineer, 2000 - 2001
- Maintain and support company product. Sole developer of Windows NT/9X and DOS software device driver. Conducted on-site visits to install, test, and educate users. In-house technical support and assistant network manager, diagnosing and repairing company PCs.
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Reinstalled and updated primary and backup Windows NT network servers
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Analyzed/Updated 3rd party memory card to interface with device driver
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Reversed engineered old device driver DLL to recover lost source code
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Halted external use of network servers
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Designed/Developed dual parallel port device driver replacing obsolete ISA I/O card
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Utimaco Safeware (formally Pyramid Development), Windsor, CT
Software Engineer, 1991 - 2000
- Developed and maintained software for PC security. Customized software to customer specifications and provided high-end technical support. Involved in design, programming, and support of OS/2 version of product. Member of technical problem solving team. Supervisor for various products as projects were consolidated. Prime researcher of PC anti-virus product. Researcher for biometric security devices.
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Enhanced product to prevent hacking and unauthorized access
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Supervisor of security kernel and user log-on of main product
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Debugged improperly written VxD code for MS Windows product
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| EDUCATION |
Central Connecticut State University, New Britain, CT
Bachelor of Science in Computer Science, business concentration, 1990 |
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Waterbury State Technical College, Waterbury, CT
Associate degree in Computer Science, 1979 |
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