| EXPERIENCE |
Mercola.com, 3200 West Higgins Road, Hoffman Estates, IL 60169
Customer Service Associate, April, 2007 to July, 2009
- 50 to 100 phone calls per day
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Answered questions pertaining to Dr. Mercola's products
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Assisted with online enrollment for the website
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Placed orders for customers over the phone
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Assisted with shipping orders and verification
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Assisted with billing questions
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E-Chat with customers for orders or questions on products
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AIU Online, 1550 West Golf Road, Schaumburg, IL 60173
Administrative Assistant, September, 2005 to March, 2007
- Received student enrollment paperwork from Admission Advisors
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Verified all student information was correct
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Inputted student information into database for start of school year
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AT&T, 1355 West University Drive, Mesa, AZ, 85201
Customer Service Associate, February, 2002 to August, 2005
- 150 to 250 phone calls per day
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Assisted customers with new installation
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Assisted customers with phone features such as Caller ID, Call Waiting, etc
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Assisted customers with billing questions
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Assisted customers with disconnect of service
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Wal-Mart, 4505 E McKellips Rd, Mesa, AZ, 85203
Jewelry Department Cashier, September, 1997 to January, 2002
- Assisted customers with jewelry questions, cleanings, replacement of batteries in watches, and general jewelry selection and purchase
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Pierced ears for women and young girls
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Re-stocked inventory when low
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| EDUCATION |
Rio Salado Community College, 1455 S Stapley Dr, Mesa, AZ, 85201
Telecommunications Certification, April, 2004 |
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Mingo Job Corps, 4253 State Highway T, Puxico, MO, 63960
GED, June, 1997
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