|
| Experience |
|
| UMBC Office of Undergraduate Admissions and Orientation, Baltimore, MD | | September, 2009 - Present |
| Office Assistant |
- Perform clerical duties including filing, data entry, mailing, and processing with efficiency
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Answer phones and greet visitors with courtesy and professionalism
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Answer questions and address concerns helpfully and patiently
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When necessary, engage students and parents as a tour guide
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| |
| UMBC Library Media, Baltimore, MD | | August 2008 - Present |
| Student Assistant |
- Assist patrons with selecting and checking out media items both for personal use and for class instruction
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Operate and maintain electronic catalogue of titles
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Make recommendations and assist with acquiring new items
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Provide general instructions/ directions regarding the Library
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Promote Library Media through various advertising methods including word of mouth, social networking, and promotional
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displays
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Receive, organize, and shelve items including VHS tapes, DVDs, and CDs
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| |
| Barnes and Noble, Frederick, MD | | March, 2007 - August, 2007 |
| Bookseller |
- Provided stellar customer service by locating hard- to- find items, placing customer orders, and making recommendations
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based on customers' preferences
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Created displays of resources and books to generate an appealing and organized image
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Handled sales and resolved issues quickly and efficiently
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Marketed offers and promotions such as the B&N Membership Program to customers
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Received, organized, and shelved new items such as books, periodicals, CDs, and DVDs
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| |
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| Education |
|
| University of Maryland, Baltimore County, Baltimore, MD | | |
- Media and Communications
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American Studies
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