Kevin Eaton

Address Not Published Online
Glendale, WI, 53217

Home: Phone Not Published Online
Cell: Cell Not Published Online
kevin DOT j DOT eaton AT gmail DOT com

Objective

To obtain a position that utilizes both my information technology and customer service skill sets.

Skills

Skilled desktop and help desk support technician.
Well versed and very organized.
Excellent customer service skills.
Excellent Windows operating system skills. Knowledge of both Mac and Linux.
Experience with Dell, HP products and services. Experience with Remedy ticket manager.
Experience with Server 2003, Office 2003/2007. Experience with email clients and VPN clients.


Experience

Ethostream LLC, 10200 W Innovation Dr, Teechnical Support Representative, Nov 07 - Nov 08. Apr 09 - Present
Assist guests in hotels across the country over the phone with connection to the internet, VPN, email, applications. Assist hotel staff in troubleshooting and configuring network devices.

Johnson Controls, , Hewlett Packard Technician, May 15 2009 - May 30 2009
Worked with remedy ticket system and replaced and reconfigured laptop motherboards.

Harley Davidson Motor Company, , Information Services Support, December 2008 - February 2009
Assisted 1500+ clients ranging from active directory to company based applications including VPN, Visio, CAD software, AS400. Configured and installed printers, PCs, laptops and PDAs.

Woman Care PC, , Assisstant to IT Director, February 2004 - Present
Contract work. Support up to four offices. End user issues with daily applications. Troubleshoot network connectivity and devices.

Circuit City, , Customer Service/Sales/Home Theatre Tech, February 2005 - November 2007
Assisted customers purchase items, worked at front desk for full seven months. Knowledgeable of all aspects of an electronic retailer. Was in charge of customer relations regarding home theater installations from private contractors.


Education

Milwaukee Area Technicall College, , Information Security, In Progress (2010)

McHenry High School West Campus, , General Ed, 2006
Member of Drama Club Lead Male Actor awarded three years in a row.

References Available Upon Request