| Experience |
| At&T Mobility | Ocala FL |
| Customer Service/Sales Rep & tier 1 tech support | October 2008 - July 2010 |
- diagnose and resolve problems for mobile devices
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process account information and billing request
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upsell features and additional services
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| BrightHouse | Bellview, FL |
| QA analyst | February 2008 - September 2008 |
- check the quality of work of cable installer and see if the reach company standard
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check if certain addresses are suppose to be connected for service
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disconnect unauthorized connection to service
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| Best Buy | Ocala, FL |
| Home Theater Sales Specialist | August 2007 - February 2008 |
- greet and assist customers with the purchase of home theater equipment and services
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educate the customer on the differences between products and what best fits their needs
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display, stock , and merchandise products and floor displays
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| Blockbuster | Ocala, FL |
| 4 star customer service rep | September 2006 - February 2008 |
- greet and assist customer with movie selections
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upsell additional products and services
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upkeep stock of products and setup product displays
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have manager status when one is not available to direct customer service reps of daily tasks and ensure they are met to company standards
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| DNS Automotive | New Rochelle, NY |
| merchandise/stock specialist | September 2004 - October 2005 |
- catalog and organize automotive parts
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received and shipped products and in charge of correct number was matched to manifest
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was required to be able to lift over 70 lbs. on a daily basis
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| Education |
| Bronx Community College | Bronx, NY |
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| Dewitt Clinton High School | Bronx, NY |
| GED | June 1999 |
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