Teodulo Michael Dugger

Address Not Published Online
Hartsville, SC

Home: Phone Not Published Online
ruggedace AT yahoo DOT com

Skills

Communications -- Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.
Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.
Customer Service -- Routinely handled as many as 200 customer contacts a day (6,000 per month) in a busy retail outlet. Averaged lower than a .001 percent complaint rate.
Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.


Experience

Best Buy, Lombard, IL, Sales Representative, (Oct 2009 - Feb 2010)
Responded to customer concerns. Supported and assisted with the achievement of the store and department customer care/sales goals by promoting, emphasizing and demonstrating skills involving with the selling of Product Service Plans (PSP), Product Replacement Plans (PRP), accessories and a complete solution unique to each customer. Held "over-the-phone" conferences with customers to help them troubleshoot or install a new Best Buy product.

United States Air Force, McGuire AFB, NJ, Communications/Navigations Specialist, (Dec 2002 - May 2005)
Analyzee malfunctions, inspected, removed, repaired, maintained, and installed integrated avionics systems. Performed and supervised avionics maintenance and general aircraft servicing and handling. Served a deployment overseas to Iraq from April to Oct 2004. Cross-Trained to learn other jobs for assisting other airmen and flight crew during downtime.


Education

Electronics Training, Keesler AFB, MS, Certification, June, 2003
GPA: 3.8 Extensive Professional Training in Electronics

Glenbard East High School, Lombard, IL, High School Diploma, May, 2002
GPA: 3.2

Achievements

Additional Comments

I am a friendly, loyal, and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience with the military, I love to learn and am always up for a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a career where I can develop and excel while giving my best to an employer.