| Experience |
| Preferred Medical Claim Solutions | Scottsdale, Arizona |
| Provider Service Representative | March, 2010 - August, 2010 |
- Answered all questions pertaining to claim status and payment status
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Handled all incoming appeals and payments that were returned
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Worked closely with accounting on all check returns
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Handled all W-9 entry and reporting for 1099 tax purposes
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Worked on outstanding issues for Provider Services via internet, email, and voicemails
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| Conseco Insurance | Chicago, Illinois |
| Long Term Care Claim Representative | August, 2008 - January, 2010 |
- Posting, paying and processing long term care claims
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Handled 80-100 calls in an inbound call center
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Troubleshooting claims issues
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Explaination of policy benefits
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Reduced all management escalation calls by 85%
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Walked customers through claims processing and documentation
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Acted as the “Go to” person for my direct supervisor
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| Ray Graham Association | Downers Grove, Illinois |
| Special Needs Coordinator | December, 2006 - June, 2008 |
- Provided support to people with disabilities
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Taught independence through daily life skills
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Developed a complete schedule to assist with the gain of independence throughout many different aspects of daily living
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Designed many different activities within the community for the individuals to enjoy
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Developed different classes to teach the individuals basic communication skills
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Set up a book of pictures and words to teach those who had a speech disability to read and speak
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Developing complete managerial outline for continued growth and success within the program
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| Key Medical Group | Algonquin, Illinois |
| Medical Assistant/EMG Tech | February, 2005 - December, 2006 |
- Rooming patients for two doctors with heavy charting
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Laboratory inventory, referral requests, prescription refill request, all EMG appointments, EKG's, liaison between doctors, pharmacies and emergency rooms
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Open and closed laboratory daily, monitored call-ins and voice mailbox daily
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Heavy data entry
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Contacted health care providers to verify eligibility of patients and benefit breakdowns
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Responsible for explaining benefit coverage to patients with little to no understanding
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| Education |
| Joliet Township High | Joliet, Illinois |
| High School Diploma | May, 2003 |
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| Olympia College | Skokie, Illinois |
| Medical Assistance | August, 2005 |
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