Ronetta Maloney
Address Not Published Online
St.Louis,Mo 63106
phone: Phone Not Published Online   cell: Cell Not Published Online
rweatherspoon29 AT gmail DOT com


OBJECTIVE
  • Seeking a position as an Office Assistant/Customer Service Representative,Daycare Assistant or Daycare Receptionist

SKILLS
  • Over 1 year of experience in applying principles and processes for providing customer services, this includes customer needs assessments, meeting quality standards and evaluation of customer satification, and handled and resolved complaints.
  • Proficient in organizing and maintaining document management systems for electronic and paper documents.
  • Technologically literate with strong computer skills; proficient in Microsoft Word, PowerPoint,Excel, and Outlook.
  • Type over 45 WPM
  • Proven ability to establish, promote, and maintain a solid customer base.

EXPERIENCE
Aafes, Ft.Riley,KS.
Food Service Worker/Cashier/Superviser, October,2008-December,2010
  • While employed at this job I operated a cash register: accepted checks, cash, credit cards, etc. I prepared and issued change funds as required and collected credit card receipts. I also counted the safe and supervised the crew member.
 
Wendy's, Junction City,KS.
Cashier, September,2008-October,2008
  • My duties were to take the food orders, recieve cash and distribute the correct amount of change, prepare drinks, and make sure there was customer satification.I also accepted credit cards, maintained credit card receipts, and accepted checks.
 
Jackie Joyner Kersee Foundation, East. ST.Louis,IL
Clerk, November,2007-July,2008
  • While in this position i performed a varriety of adminstrative and clerical functions at the center. Received and reviewed incoming documents for completeness.Established and maintain office files in accordance with regulatory guidance/procedures.
 
Hampton Inn, St.Louis,MO.
Front Desk Clerk, June,2006-December 2007
  • As a hotel desk clerk I had the duties of checking guess in and out at the end of their stay, making reservations for hotel guests based on room availability, and answering questions pertaining to rules and regulations governing the assignment and use of quarters.I also answered billing questions and provided information on use of facilities in the surrounding areas.Assisted or arranged transportation information
 
Circle K, St.Louis,MO
CSA, June,2011-Dec,2011
  • To operate a cash register,make safe drops,do end of day paperwok, stock and front face items in the store and cooler, and interact with the daily customers.
 
EDUCATION
Junction City High School, Junction City,KS.
High School Diploma, May,2009
  • Basic Studies, Honors Courses, JROTC member,and member of the National Honors Society
 
RELEVENT EXPERIENCE
  • Completed registration forms and prepared change of address records using automated systems.
  • Assisted at public events,including setting up,breaking down, and other tasks required.
  • Managed activity calenders and arranged appointments.
  • Computed, recorded, and proofread data and other information such as records and reports.
  • Relevant files, records, and other documents to obtain information and fulfill requests.
  • Managed a high volume workload with a deadline-driven environment.
  • Proficient in use of a multi-line telephone system in support of customer needs, took messages over the telephone and delivered them to the appropiated department.
  • Handled customer complaints in a professional manner and successfully diffused volatile customer situation.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Asked questions in accordance with instructions to obtain specified information such as name, address, age, and state of residency.
  • Created, updated, revised, and retrieved files and records involving indexing and cross-filling.
  • Entered, transcribed, recorded, and maintained information in written and electronic/magnetic form.
  • Completed and maintained accurate records and reports regarding organizational supplies and property.
  • Collected, counted, and disbursed money; proficient in cashier operations and retail accounting.