Cassandra Marie Orr

Address Not Published Online

Saint Louis, MO 63129

Cell Not Published Online

cpebbles20 AT yahoo DOT com

Objective

Skills

Developed 3 1/2 years of training experience
Plan, create, and execute training programs for AT&T
Successfully developed training curriculum for the AT&T program
Created job aids for the AT&T program
Developed training assessments for the AT&T program
Deliver multiple training styles and methods
Trained multiple 40+ classes
Managerial skills for maintaining a class
4 1/2 years of call center experience
Computer skills with Word Processor, Excel and Outlook
Prepared training manuals, feedback survey forms, and support materials
Prepared employees for training positions
Train the trainer
Kept apprised of new training methods to ensure current and effective training programs
Prepared progress reports for new hires
Assisted in managing content for the companies intranet site
Some sales experience
Coordination of new and upcoming training classes

Experience
Realtime Results	12444 Powerscourt Dr. Suite 375 Saint Louis, MO 63131
Training Coordinator	January, 2007- to current
Experienced trainer skilled in facilitating successful company training programs for employees of up to 350 participants. Expert in developing training materials and presenting programs in a stimulating manner using a combination of personality, multimedia and group exercises. Outgoing and energetic with strong communication and interpersonal skills. Demonstrated organizational and time management skills. Ability to work well within a team, handle multiple tasks and identify and swiftly solve problems. Strong computer proficiency skills that includes multiple company systems.

Dillards	18 South County Centerway Saint Louis, MO 63129
Sales Associate	June, 2006-January, 2007
Trained to sell merchandise in multiple departments based off of a quota scale.

Convergys	1900 Meyer Drury Dr. Arnold, MO 63010
Secondary Sales Associates	May, 2005- June, 2006
Customer Service/Sales Associate trained to provide any help to customers who bought cell phones within 30 days of their purchase and to upsell phone accessories.

Wehrenberg Theaters	5320 South Lindbergh Saint Louis, MO 63128
Concession/Cashier	January, 2004-May, 2005
Trained to provide food service to customers who were seeing a movie.

Education
Saint Louis Community College
Business	2005-current

Northwest High School
Diploma	2001-2005

Certificates

Travel

References