Webster, Ma. 01570
| Education |
| South High Community School | Worcester, Ma |
| Diploma | June, 1987 |
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| Experience |
| Metromedia Energy Express | Westborough, Ma |
| Collection Specialist | December 2007, July 2010 |
- Oversee an A/R receivables portfolio of 400-600 customers and work to maintain an up-to-date status on the aging.
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Contact customers by phone, efax and email to handle any delinquency issues and discuss options to maintaining gas service while attempting to bring customers balances current.
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Resolves customer questions, complaints, and requests that may be varied and complex.
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Initiated contact with outside legal representation to proceed if neccessary with enforcing our legal options.
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Filed insurance claims with Atradius on defaulted debts when needed.
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Implemeted ,managed and processed a pay-by-phone procedure utilizing our chax programming allowing customer better control of their payables with us.
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| Associated Credit Services | Hopkinton, Ma |
| Collection Supervisor | January 2002, October 2007 |
- Supervised a collection staff from 5-40 collectors at any given time.
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Responsible for daily calls on approx 800 accounts.
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Collected on auto, student and personal loans as well as commercial accounts, medical balances, second mortgage defaults, utility and credit card debts.
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During tenure, maintained a top 5 collector rating for 4 1/2 of the 5 years achieving top collector a total of 33 months in that time.
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Trained new hires on policies, FDCPA, collection procedures and software.
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| Fastenal Company | Worcester, Ma |
| General Manager | October 1997, November 2001 |
- Started as a shipper/receiver taking phone orders, pulling, packaging and delivering orders.
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I was promoted within 6 months to Contruction Account Manager and responsible for the sales of construction equipment, hardware and safety gear on the jobsites. I handled the material sales for the Union Station and Worcester Medical Center projects both in Worcester.
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Then promoted to Assistant Manager within 6 months where my primary responsibility was inside/outside sales.
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Maintained a sales quota of $50k per month for 4 months.
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Within a year I was promoted to General Manager.
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Responsible for setting and helping my staff achieve their goals both in sales and service.
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Created and implemented sales directives for my sales staff which led to a 15% increase in sales for 6 consecutive months.
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