Brandy A. B. Gaines Address Not Published Online Southfield, MI. 48076 Phone Not Published Online Cell Not Published Online brandy DOT gaines67 AT yahoo DOT com OBJECTIVES My objective is to obtain a position with your company that will allow me to use and refine the skills I have acquired with experience and also allow me to grow. SKILLS Types 51wpm Expert level - Microsoft applications Word, Excel, Access, Outlook, etc. Excellent verbal and written communication skills. Extremly organized Excellent problem solving skills as well as making customer feel satisfied while keeping within company guidelines. EXPERIENCE Detroit Public Schools 7430 Second Ave. Benefits and Compensation customer service rep 08/2008 - current Assist customers with any all questions, and or concerns regarding benefits, open enrollment, call center service (phone and in person). AFLAC supplemental Insurance Southfield MI Independent Sales rep 04/2002 - 12/2002 Cold call and walk in sales with small businesses, presentation to small companies and their employess of the benefits of supplemental insurance with AFLAC. Enrollment Ameritech/SBC Saginaw MI Customer service and sales rep business dept 01/2001-10/2001 Assist business owners with all telecommunications needs. Address any concerns or confusion regarding billing, equipment, and or DSL. Clear Channel Communications/ Radio One Saginaw, Detroit, MI board operator/ on air personality 02/1999 - 01/2001 Operation of board during various radio programming. On air personality during Afternoon Drive produce commercial for various clients, run remote broadcast at on /off site locations. Hold contest and keep listeners enjoying the station. EDUCATION Specs Howard School of Broadcast Arts Southfield, MI license in broadcasting 02/1999 Wilberforce University Wilberforce University Cass Tech High School Detroit, Mi diploma 06/1995