| EXPERIENCE |
Advance America, 2402 N State Rd 7 Margate, Fl. 33063
Assistant Manager, November 2000 - Janurary 2003
- I was promoted to assistant manager at Advance America after a very short period of time. My rapid understanding of the job duties and my commitment to learning allowed me to advance quickly! The tasks within which I had to perform include the following: Opening and closing the business,calling the existing customers to remind them of their payment dates, working with and arranging payment options for the clients whom had financial problems paying back, opening new accounts for potential clients, reviewing and deciding if people were qualified to take out loans with regards to company policy, providing information to potential clients, making bank withdrawls and deposits,balancing the safe through computerized program software,maintaining a friendly and safe work environment, marketing the business for future clients, handeling situations in a professional manner dispite the clients behavior, faxing, e-mailing, ordering marketing supplies as well as office supplies within an estamated budget!
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Ramada Plaza Resort, 2419 East Commercial Blvd Fort Lauderdale Fl. 33308
Customer Service Rep/ Save team , May 2004 - May 2008
- As a customer service represenative my duties were the following: Answering incoming calls and providing detailed information to clients who had purchased vacation packages from our company, convincing customers to pay for an extension for their package and to upgrade.
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I was promoted to a save team specialist after only 4 months of being with the company. My duties were as follows: Handeling customers who wanted to cancel their packages for a refund. I had to basically resell the idea of the vacation to clients, offer incentives, listen and understand their concerns and try to figure out how to help them best, make decisions with regards to refunding the accounts or not. Using a computerized system to log calls and look up information, transfer calls to other departments.
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F.W.G Properties, 9363 West Sample Road Coral Springs,Fl. 33065
Real Estate Agent, June 2008 - Present
- Advertising and premoting my business, attending many social gatherings in order to establish contacts, learning about the market and the rapid changes which are currently taking place, explaining to clients what i feel is in their best interest, making phone calls, answering calls, faxing, e-mailing, using several computer programs to help me work more efficently, maintaining a very disciplined work schedule, working many weeks without a day off, being truthful and honest with my clients.
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| EDUCATION |
Highlands Christian Academy,
Elementary School, |
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Saint Elizabeth Catholic School,
Middle School, |
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Cardinal Gibbons High school,
College Prep, |
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University Of Florida, Gainesville, Fl
Health science, |
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Florida Sourthern,
Health science, |
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