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Carbon, Indiana 47837
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indyhousepro AT yahoo DOT com




  • My career objective is to continue providing excellent customer service and to treat each customer as a unique individual instead of just another number. I am currently aspiring to rejuvinate my B2B skills and providing pruducts and services to enhance Business Owners' bottom line in a cost effective manner.



  • Excellent communication. Face to face and over the phone.
  • Sales to individuals and B2B
  • Problem solving.
  • Supervision of others.
  • Goal setting.
  • Cost saving.
  • Time management.
  • Attention to detail.
  • Performance reporting.
  • Implementing mathamatical knowledge when needed.
  • Good Listener.
  • Data entry.
  • Typing.
  • Writing.
  • Digital Photography.
  • Client servicing.
  • Upselling products.
  • Filing.
  • Computer knowledge: Microsoft Office, Word, Excel,Contact Manager, Publisher,Powerpoint.
  • E mailing.
  • Downloading files/pics, attaching to e mails or printing for hard copy mailings.



Indy House Pro, Carbon, Indiana, Office Manager, Present - 2004
  • Managing In Home Office.(Spouse's Business)
  • Answering client calls.
  • Setting appointments.
  • Asking for future business.
  • Requesting referrals.
  • Compiling completed job reports.
  • Downloading job photos to PC.
  • Backing up completed jobs and photos to CD.
  • Invoicing clients.
  • Compiling expense reports for tax purposes.
  • Providing necessary info to accountant.
  • E mailing vendors/clients.
  • Marketing.
 
Walnut Street Securities/National Planning Corp., Greencastle, Indiana, Independent Financial Representative, March,2000 - December 2008
  • On site and Home Office Based.
  • Prospecting new clients.
  • B2B sales-retirement planning
  • Profiling new and existing cleints.
  • Financial planning.
  • Cross selling and/ or up selling financial products and services.
  • Maintaining client files.
  • Utilizing computer software for product presentation, setting up new accounts, client maintenance.
  • Relationship management.
 
American Fletcher National Bank/Bank One/JP Morgan Chase., Indianapolis, Indiana, CSR/Asst Mangr,Branch Mangr.,Investment Team Leader., November 1979 - March 2000
  • Customer Service.
  • Product sales.
  • B2B sales.
  • Lending.
  • Commercial account obtainment/retention.
  • Customer retention.
  • Goal setting.
  • Supervision of others.
  • Team Management.
  • Branch security, client confidentialty.
  • Opening new accounts.
  • Lending.
  • Investment Services.
  • Implement ongoing employee training.
  • Advancement assistance with employees.
 


North Central High School, Indianapolis, Indiana, High School Diploma, June 1977
 


  • Managing Others For Positive Results.
  • Number Speed Reading.
  • Life Insurance Courses Fixed and Variable.
  • Securities Industry Courses.



  • Indiana Life License.
  • Series 7, 6 & 63.



  • Bank One Indiana Top Producer Award
  • Million Dollar Round Table Recepient
  • American Funds Top Producer Award
  • Shriner's Organization Customer Education Award.
  • One Group Family of Funds Leadership Award.
  • Recognized Member of The Indiana Network Estate Planning Professionals, Inc.

References Available Upon Request






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