Resume for Nancy E. Cavin - Glass : Resumizer.com

Nancy E. Cavin - Glass

Address Not Published Online

Bedford Heights, Ohio 44146

Cell Not Published Online

nancyeglass AT yahoo DOT com

Objective

To provide outstanding customer service, using state of the art technology. To meet and exceed all customer requirements.

Skills

Working knowledge of Microsoft Word, Office Outlook, Windows XP. Proficent with numerous computer software system screens and Internet processing.

Experience
Technisource / Spherion	Eastlake, Ohio
Computer Operations Anaylst	February 2008, present
Monitor multipy computer systems. Open Remedy tickets for failed Control-M or Oracle jobs, server problems, Disk Space errors and Storage issues. Contact over seas and local support personal to resolve Remedy tickets. Create shift turnover reports, which detail all shift activity.

Eaton Corporation	Euclid, Ohio
Computer Operator	September 2007, February 2008
Processing and monitoring IBM mainframe activity utilizing TSO, SDSP, JES2 & VMS commands. Answering calls from users. Contact programmers for job failures. Ensure system backups completed. Writing incident reports for job Abends and JCL errrors.

Argo-Tech Corporation	Euclid, Ohio
Computer Operator	May 1999, September 2007
Processing and monitoring IBM mainframe activity utilizing TSO, SDSP, JES2 & VMS commands. Answering calls from users. Contact programmers for job failures. Ensure system backups completed. Writing incident reports for job Abends and JCL errrors.

Gtech Corportation	Cleveland, Ohio
Team Leader	May 1991, May 1999
Monitored computer systems to ensure Lottery Agents stayed online and were taking wagers. Trained operators. Wrote procedures. Answered calls from Lottery users and attempted to resolve problems. Performed drawing functions. Updated systems with drawing results. Created system file and database backups. Brought systems online for next days activities. Balanced report totals. Researched ticket validations.

Westinghouse NSD	Euclid, Ohio
Supervisor of Computer Operations	July 1979 , September 1990
Supervised a staff of eight. Updated documentation, analyzed problem situations, production scheduling and performance reviews. Responsible for data entry, job submission, releasing, monitoring, and printing of output.

Education
Cuyahoga Community College	Cleveland, Ohio

Some college courses taken, but have not obtained a degree. Psychology of Supervision, College Mathematics, English Composition and Basic Concepts of Management.