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Address Not Published Online Corona, CA 92880

Cell: Cell Not Published Online nicole_m_christensen AT yahoo DOT com

Experience
BMS Medical Management, Upland, CA		October, 2000 - Febuary, 2010
Customer Service Specialist
I was in charge off several clients AR. this included current clients and those that have terminated their contract with our company. I was responsible for billing and collections. My main objective was collecting on monies due my client in a timely manner. I was direct liason with the clinic owners and their office staff and patients. I dealt directly with insurance companies via phone, mail and internet. I auditted accounts to correct any indescrepancies that were brought to my attention. I dealt with patients directly to collect on any patient balances and also to rectify any accounts that we had incorrect insurance or patient information on. I also dealt with training our offshore customer service reps and our onshore reps regarding how to properly work accounts and work on our company software programs.
Education
La Puente High School, La Puente, CA		High School Diploma

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