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Dennis Burch
Address Not Published Online
Melbourne, FL 32940
phone: Phone Not Published Online cell: Cell Not Published Online dpburch AT cfl DOT rr DOT com
OBJECTIVE
- A challenging position and active involvement that will provide me with an opportunity to utilize my customer service skills and apply knowledge gained from my experience as a Service Manager, and as a Service Business Owner.
SKILLS
- Excelling in customer relations. Gained from extensive commitment to service customers. Possess excellent written and oral communication skills.
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Proficient with IDS dealer management software, and Quickbooks.
| EXPERIENCE |
Quality Marine Services, 660 Oleander Dr. Merritt Island, FL 32952
Admin/Technition/Owner, Mar 2003 to Feb 2010
- Answer phones, return messages, and emails.
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communicate with customer about service needs, and requirements.
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Schedule all work to be performed.
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Look up, and order parts needed for service, and repair.
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Receive parts into inventory.
| | | MarineMax, 1410 King St. Cocoa, FL 32955
Service Manager, Dec, 1997 to Mar 2003
- Greet customers and determine needs, providing clear and precise instructions on the work order for the service team.
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Oversee day-to-day service operations including scheduling and distribution of work for technicians, and yard team.
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Promote the sale of additional labor services, part and accessories in a professional manner.
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Estimate cost of repairs and prepare itemized work orders listing cost of parts and labor.
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Use manufactures flat rate guides and guidelines to determine the time allotted for work, and follow up on timely completion.
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Routinely inspect quality of work performed as required, prior to delivery to the customer.
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Helped improve the service customer Service Index score from a 2.3 to a 4.0 average.
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Put into place the policies and procedures needed to become a Sea Ray Master Dealer.
| | | | EDUCATION |
Rockledge High School,
Diploma, 1990 | | |
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