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Malia A. Ross
Address Not Published Online
Columbia,MD 21044
phone: Phone Not Published Online cell: Cell Not Published Online ross DOT malia AT ymail DOT com
OBJECTIVE
- Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. I am a friendly sales associate with over 3 years experience working in diverse retail and customer service environments.
SKILLS
- Strong organizational skills
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Time management skills
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MS Windows proficient
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Listening skills
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Excellent communication skills
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Energetic work attitude
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Fast learner
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Courteous demeanor
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| EDUCATION |
Glenelg Highschool, Glenelg,MD
| | | | EXPERIENCE |
Pizza Hut, Columbia,MD
Cook, November,2011-December,2011
- prepped and made pizzas and other dishes that were ordered.
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Assisted customers with food selection, inquiries and order customization requests.
| | | Lady Foot Locker, Columbia,MD
Sales Associate, August,2008- March,2009
- Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Conducted weekly walk throughs with the General Manager to discuss all interior visual displays including store window presentation.
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Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
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| | | High's Dairy Store, West Friendship,MD
store clerk, June,2007- July,2008
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Produced money orders for customers. Accurately balanced cash drawer after every shift.
| | | References Available Upon Request
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Webster's Dictionary
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