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wlpendergrass AT gmail DOT com
| Experience |
| Round Table | 5150 Mae Anne Reno, NV | | Crew Leader | September, 2011 to current | - Its my job to not only carry out effecient and accurate customer service but to keep my team motivated, organized, alert and prepaired to carry out the mission of a 12 minute in and out goal. As well as kitchen services, cashiering and answering phones taking orders and reporting monthly reports to the manager in progress. Making the food as well as cleaning as well.
| | | | AM PM | 600 Kitzkea ln Reno, NV 89501 | | cashier | june, 2008- September 2011 | - Great customer service, register, stocking cooler and shelves, cleaning and invetory
| | | | West Corporation (AT&T WIRELESS) | Reno,NV | | Quality Assurance Supervisor for ssg dept. | 2002-2007 | - Screening the inbound calls from the Customers to our reps with either inquiries to high end complaints and or cancellations. I was the CSI, if you will, tapping in to see their computer movements as well as listening ti their calls while grading them to the company's required test sheets. Then coaching the reps and their supervisors on a loan and or action needing to process from it.
| | | | Education |
| Reed High School | Sparks, NV | | GED | 2005 | - I actually finalized my GED in Sacramento, CA
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