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Ricky Allan Cassar
Address Not Published Online
Oklahoma City, Oklahoma 73139
cell: Cell Not Published Online Ricky DOT A DOT Cassar AT gmail DOT com
OBJECTIVE
- Work on a stable career to help get me through school and further or into a new career.
| EDUCATION |
Rose State College, Midwest City, Oklahoma
August, 2009, to May, 2010
- Full Time Student
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Psychology Major
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Most general education courses
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Intro to Psychology
| | | Choctaw High School, Choctaw, Oklahoma
April, 2009
| | | | EXPERIENCE |
Cameron Oil Valves & Measurements, Oklahoma City, Oklahoma
Warehouse Worker, October, 2011, to January 2012
- Received in parts, labeled and distributed to the rest of warehouse.
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Breakdown part crates labeled and distributed to correct isles to be put on racks.
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Operated Swing Reach Forklift on isles to stock and pick parts for valve assembly.
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Washed parts to be taken to assembly.
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Assembly worker, required to properly assemble vavles.
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Certified to operate 3 kinds of forklifts the sit down, stand up, and swing reach.
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Efficient in using Cameron Oil Valves SAP Program to catalog parts and equipment throughout the warehouse.
| | | Apex Systems Inc., Oklahoma City, Oklahoma
Federal Help Desk, May, 2011 to August, 2011
- IT Support
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Operating System Issues
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Assisted users in navigating the AKO/DKO portal.
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Common Access Card (CAC) issues
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Assisted users in configuring blackberry to access AKO/DKO emails.
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Government Project
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Secret Clearance Required
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Call center environment
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24/7 service desk
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Serviced users/customers during holidays
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Assist customer with a solution to their problem
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Involves educating user on the problem, and the resolution.
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Work with sensitive information ‘For Official Use Only (FOUO)’
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Required Active Secret Clearance
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Provided technical IT system service to users via authorized phone, chat or email
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Utilized knowledge gained through on the job and formal training to provide technical IT system service to customers in order to resolve issues and allow customer to perform mission functions.
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Accurately and quickly document customer IT issues and resolutions using Right Now or if needed use of Dells intranet.
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Analyzed data to determine trends and required changes to IT systems or processes.
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Monitored systems using standard tools and processes for identification of IT system issues
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Applied & maintain current knowledge of IT security/information assurance policies, principles and practices in the delivery of customer support services.
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Contracted role
| | | Sonic Drive In, Choctaw, Oklahoma
Crew/Carhop, July, 2010, to December, 2010
- Cook food.
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Bag food.
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Run drive thru.
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Make drinks and ice creams.
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Take orders.
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Deliver orders to customers.
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Handle money.
| | | SKILLS
- Proficient with computers
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Works well in teams
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People skills
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Knows business etiquette
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Learns fast
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Very loyal, trustworthy, and honest
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Knows Windows 7
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Ticketing Tools Used: RightNow
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Strong in customer service, communication, attention to detail, problem solving and producing quality.
REFERENCES
- Joseph Polcar Contact: 405-808-2589 (Cell) Email: josephpolcar@gmail.com Email: joseph_polcar@dell.com Email: jpolcar@syncreations.net Employment: Dell – Client Support
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Andrea Valdez Contact: 405-570-7723 (Cell) Contact: 405-600-7823 Email: andreavaldezaav@gmail.com Employment: Pizza Hut- Assistant Manage
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Joshua Myers Contact: 405-514-0380 (Cell) Contact: 405-600-7823 Email: zynlex@gmail.com Employment: Senior Federal Service Desk Agent.
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