Resume for Debra J Morrow : Resumizer.com

Debra J Morrow

Address Not Published Online

Dudley, MA 01571

Cell Not Published Online

Debi_Morrow AT msn DOT com

Objective

I am seeking a respectable position as a leader in a reputed organization where my leadership skills, dedication, experience and attitude of willingness to work will help the company grow and prosper.

Skills

Administrative Support, Employee Training and Development, Staff Motivation, Team Building, Adminstrative Operations,Attention to Detail,Meets Deadlines,Meets/Exceeds Goals ,Self Starter,Project Planning,Problem Resolution, and Dedicated.

Experience
Liberty Mutual Insurance Company	114 Turnpike Road, Westborough, MA 01581
Support Supervisor	June, 1998 thru February, 2011
Responsible for day-to-day supervision and performance management of a local and three remote teams. Monitored and prioritezed team workload. Used objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded. Dealt decisively with performance and/or conduct issues using the performance management process. Worked with other departments to coordinate interdepartmental activities in order to ensure that customer expectationa are met. Assisted in problem resolution, as needed, to ensure customers receive prompt, efficient service in accordance with company policies. Meet regulary with manager to review team performance, workflow metrics, discuss project status, concerns, and seek guidance. Performed special projects as requested.

Liberty Mutual Insurance Company	114 Turnpike Road, Westboroough, MA 01581
Customer Claims Representative	September, 1996 thru June, 1998
Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants. Registered claims, update status notes, establish target dates, schedule appointments and release payments on an automated system.

Liberty Mutual Insurance Company	225 Park Ave., Worcester, MA
Office Assistant	February, 1993 thru Setember, 1996
Prepared insurance forms/documents and performed other related support duties as requested, such as answering phones, processing mail, assisting customers, scanning, photocopying, and insurance check processing.

Liberty Mutual Insurance Company	225 Park Ave., Worcester, MA
Bill Payment Specialists	June, 1991 thru February, 1993
Reviewed documents, transactions and bills for payment, ensured accuracy and initiated processing. Pended payment outside scope of authority to supervisor for approval. Processed refunds and credit processing. Printed daily check run.

Education
Tantasqua Regional Vocational High School	Sturbridge, MA
Business	1972
1995- Rockhurst College Continuing Education Center

Awards

1996- Significant Achievement Award- Recognition of exceptional leadership, training and organizational skills.
1999- Significant Achievement Award- For demonstrated excellence in my commitment to customer service and teamwork.
2001- Significant Achievement Award- Appreciation of my commitment to customer service and teamwork. My proactive management of the workflow resulted in redistribution of resources to other areas and ultimate improvement of customer service.
2003- Award in appreciation of my positive attitude and demonstration of teamwork.
2005-Award in recognition of my exceptional leadership and organizational skills during office reorganization.
2007- Award for taking on and handling the MPLS/Virtuatlization project. Completed this project in a very short and strict time frame.
2009- Award for going above and beyond to help when ever needed, picking up more work while my team was understaffed.
2010- Award for my hard work on the Vista roll out, planning and dedication made the transition smooth and successful.

Accomplishments

1998-2011 Acquired extensive knowledge of Liberty Mutual's telephone and computer system. Allowing me to become the "go to" person for trouble shooting telephone and computer problems wliminating the excessive need fro technical assistance from our help desk.
1994-1996 The ability to scan documents into an electronic e-file allowed me to eliminate the filing department. This allowed anyone at anytime to view file contents from their computer.

References Available Upon Request