Resume for Brandon Cusyk : Resumizer.com

Brandon Cusyk

Address Not Published Online
Littleton, Colorado 80123

Home: Phone Not Published Online
Brcusyk AT hotmail DOT com

Objective

Highly determined, Self motivated individual seeking to obtain position in a company that may utilize my troubleshooting skills, as well as maximize potential and growth within that company.Comfortable in interacting with customers to reach best resolution for issues, by using personal and acquired advanced troubleshooting skills. Able to make knowledge based decisions independently and quickly with minimal escalations.

Skills

Reading Schematics- Using electronic blue prints to determine how a piece of equipment works, and what would cause a certain function of the equipment not to work if malfunctioned. Also reading maintenance manuals when working with new equipment to determine how it works and which components work each function of the equipment.
Equipment Maintenance- Using tools correctly to adjust any settings on a piece of equipment on a component level, or using calibrations standards correctly to test the equipment functionality. Some soldering experience when working with electrical components.
Electronics Calibration- Following any specified technical process for testing that the equipment is not faulty and is within the specifications determined by the manufacturer or a higher equipment standard per Air Force instructions.
Training in leadership and followership through Military Basic Training.
Learning new tools in the company to better assist each customer with a seamless customer experience
Following troubleshooting guides to help any customer having an issue with the service, whether they have an error message on screen, signal related problems… etc.
Using the software provided by the company to look over a customers billing information to explain the information to the customer, while complying with all business rules regarding the different types of accounts. I.e. - residential, public/private business and national accounts.
Computer knowledge and understanding including the use of Microsoft documents.


Experience

Dish Network, Littleton, Colorado, Customer Service Representative- Level 2, January,2011 to Current
Answer customers' questions about products, prices, availability, product uses, and credit terms. Using phone skills in a call center environment to assist both business and residential Dish Network customers with any billing or technical assistance. Troubleshooting per costumers needs.

Young Enterprises , Littleton, Colorado, Parts Delivery Driver, August, 2010 to December, 2010
Delivered auto parts using company vehicle to and from company warehouse in a timely manner

United States Air Force, Edwards Air Force Base, California, Precision Measurement Equipment Laboratory Technician, Febuary, 2009 to July, 2010
Calibration and maintenance of test measurement equipment. Organization of operational and bench stock materials.Comprehension of calibration and maintenance procedures, schematics, and electronic theory. Adept attention to detail in a work environment. Supervision of various organized events.

Panera Bread , Colorado Springs, Colorado, Sales Associate, June, 2007 to Febuary, 2008
Responsible for the preparation and making of food to fit the customers' needs. Provided friendly and quick service, to accommodate the individual costumer, Maintained a clean working environment in accordance with health codes regarding public establishments.

Argas Systems Inc., Denver, Colorado, Shipment Coordinator , August, 2006 to January, 2007
Responsible for in processing and out processing various shipments. Worked with various equipment, such as an Air saw, to cut materials to specific lengths for making various mechanical parts in demand.


Education

Highland Hish School, Gilbert, Arizona, Basic, May, 2007
Graduate including High School Diploma.

Lackland Air force Base- Basic, San Antonio, Texas, Basic military training, April, 2009
Graduated Air Force basic in April of 2009.

Lackland Air Force Base, San Antonio, Texas, Electronic Principles , May, 2009
Recieved training in the knowledge and skills needed to perform the duties of maintenance personnel for AFSC 2E631. Includes safety and first aid, DC principles, and AC principles

Lackland Air Force Base, San Antonio, Texas, Precision measurement equipment laboratories, November, 2009
Trained on the use of USA secondary transfer calibration standards to analyze and isolate malfunctions, repair and calibration electrical-electronic test measurement and diagnostic equipment. Emphasis is on the principles of electronics and metrology (the science of measurement)

Accomplishments

Military Skills and Acknowledgments
Certificate of completion for Basic Military Training, Electronic Principles and Metrology and Calibration.
The organization and accountability of Certified Tool Kits
Awarded a commanders coin for integrity , service before self, and excellence within specified job.

References

Cara Baxter- Avaya Inc. Engineer. Phone: (303) 815-6729 Email: Clc1@avaya.com
Bill Haynes-Avaya Inc. Engineer. Phone: (303) 883-6136
Joshua Orndorff- Dish Network Supervisor Phone: (720) 314-4247
Matthew Boden- Dish Network Supervisor. Phone: (720) 371-5314