Resume for Shaye Murphy-Robledo : Resumizer.com

Shaye Murphy-Robledo

Address Not Published Online Houston, TX 77077

c:Cell Not Published Online

murphy DOT shaye AT gmail DOT com

OBJECTIVE

I am seeking a professional position in the admitting department of an emergency center or clinic setting. I will strive to simultaneously develop new skills while utilizing the skills I am already proficient at to provide the highest level of satisfaction not only to my customers, but to my employer.


EXPERIENCE


Harris County Hospital District, Houston, TX	August, 2008- Current
BT EC Patient Financial Services Representative Coordinator
Knowledgeable in using Epic, FSS, TMHP, Medifax, Availity, and all Microsoft applications Successfully complete EC patient registrations and inpatient admissions in coordination with bed management and clinical case management Verification of patient insurances, Medicare, Medicaid, Texas Children's Health Plans Finalize all arrangements for decedents, including reporting all traumatic deaths to Harris County Medical Examiner Assist supervisor in creating monthly schedules for 2nd shift team with regard to PTO Placed team members in their respective positions in accordance with the schedule Assist supervisor with audit of daily work, Out of County WQ, and OB QA Successfully perform all cashier functions: maintain opening/closing balances, post payments to corresponding encounters, schedule appointments Assist with training of all new hires Texas Notary Public

Norwegian Cruise Line of America, Honolulu, HI	December, 2006- July, 2007
Bar Server
Extensive knowledge of NCLA bar drinks and recipes Took orders, made drinks Balanced sales using POS system at closing Assisted bartenders with opening/closing duties, biweekly inventory, and stocking Partial training on cigars and pairings Extensive knowledge of ship's layout and emergency situations.

Cheddar's Casual Cafe, Plano, TX	May, 2003- September, 2006
Trainer, Floorwalk, Bartender
Extensive knowledge of Cheddar's food and bar Used Squirrel POS system to successfully handle my own cash drawer Performed biweekly inventory of liquor, beer, and wine and assisted bar manager with ordering of each Held orientation, made training schedules, and personally trained new hires in the bar and as servers Performed Floor-walk duties: handled guest compliments and complaints; using the Squirrel system, I was able to comp food/beverages, move seats, check employee times, add gratuity, assess sales for the shift or day; assisted service or bar staff when weeded; delegated Back of House responsibilities between service staff; assisted Back of House with making and prepping food prior to opening.

ViewPoint Bank Call Center, Plano, TX	October, 2005- March, 2006
Customer Service Representative, PBX Operator
Answered inbound calls on multi-line system; directed calls to appropriate department and/or person Sorted and delivered mail to appropriate department head Assessed and developed solutions to problems or inquiries about member's accounts Completed loan applications, VISA check card applications, and check orders Used Lotus Notes computer applications, as well as MS Word, Excel, and PowerPoint Compiled daily and monthly reports on call volumes, anticipated wait times, average call times, and grade of service Individually, and as a team, met monthly quotas for number of calls, grade of service, and average call times.


EDUCATION


AHS/ Collin County Hospital District, Allen, TX	May 2004
License, Certified Nursing Assistant

Allen High School, Allen, TX	May 2004
Honors Diploma
Honors/AP courses National Honors Society, 2 years Key Club, 2 years Health Occupational Students of America, 2 years Graduated among top 10 percentile

SKILLS

I am a professional, friendly, and intelligent individual who is self motivated and driven to succeed in any environment. Although my background's primary target is to provide exceptional customer service, I am eager to learn and always up to a challenge. The leadership qualities that I posses have consistently enabled me to stand out among others. I have great multitasking abilities that allow me to complete work in a timely and efficient manner. I work well on my own, and in a team oriented setting.

November 2010 Employee of the Quarter- Harris County Hospital District

REFERENCES

Available Upon Request