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Milford
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ctzfinest83 AT gmail DOT com



  • To employ my knowledge and military experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise in the field of Information Technology/Customer Service. A true professional seeking a part time/full time position that will enable me to use my strong organizational skills, leadership background, and ability to work well with people in any environment.



  • Proficient in MS Word, Excel, Power Point, and MS Outlook.
  • Effective Time Manager
  • Exceptional Phone Etiquette
  • Super Oral and Written communication skills
  • Work Well with others
  • Self-Starter



U.S. NAVY, NOV 2001 - OCT 2011
OPERATIONS SPECIALIST (SUPERVISOR)
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Monitor the system for equipment failure or errors in performance.
  • Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
  • Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Prepare responses to correspondence containing routine inquiries.
  • Communicate security status, updates, and actual or potential problems, using established protocols.
 


NOTRE DAME CATHOLIC H.S., FAIRFIELD, CTMAY , 2001
H.S. DIPLOMA
 
KAPLAN UNIVERSITY ONLINE, CHICAGO, ILJAN 2009 - PRESENT
A.S. COMPUTER INFO SYS- NETWORK ADMINISTRATION
  • 15 Credits needed to complete degree.
 


  • Certified Air Traffic/Intercept Controller
  • Tactical Data Analyst/Coordinator
  • Active Secret Security Clearance



  • Kaplan University President's List (3.35 GPA)
  • Navy and Marine Corp Achievement Medal (3)
  • Honorable Discharge (US NAVY)

References Available Upon Request






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