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Jason Encinas
Address Not Published Online
Buffalo, NY 14210
| Home: Phone Not Published Online
Cell: Cell Not Published Online
jason DOT encinas AT gmail DOT com |
Skills
- Knowledge of Access, Excel, Word and Outlook.
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Ability to multitask.
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In-depth knowledge of Windows and Linux systems.
| | Experience |
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| Support.com, Buffalo, NY, Solutions Expert, March, 2012 - Present | - Answer incoming calls in a call center environment.
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Provide customer support through remote access software.
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Remove viruses and other malware from a customer's computer through remote access.
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Offer On-Site services if remote services fail to fix the problem.
| | | | Remedy Staffing Solution, Buffalo, NY, Print Operator, April, 2011 - July, 2011 | - Printed bills, checks and forms using various papers and letterheads.
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Printed booklets using Bourg PowerSquare.
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Reconciled bills and checks using IBM OnDemand.
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Printed requested jobs sent via email.
| | | | Computer Task Group, Buffalo, NY, Print Shop Operator, June, 2010 - January, 2011 | - Performed finishing work on printed forms.
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Took phone orders for printer supplies.
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Cleaned and swept print shop floor.
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Maintained and cleaned finishing equipment.
| | | | Computer Task Group, Buffalo, NY, DocuCare Technician, April, 2010 - June, 2010 | - Performed preventative maintenance on Xerox printers.
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Replaced parts when necessary.
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Traveled from location to location.
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Interacted directly with customers.
| | | | Lionbridge, San Diego, CA, Tech 1 Tester 1 (R&D), February, 2009 - September, 2009 | - Performed verification test suites on printers to check for defects.
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Took pictures of visual defects.
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Entered verification data into a database.
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Ran post-verification Visual Basic scripts.
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| | Education |
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| ITT Technical Institute, San Diego, CA, Associate: IT - Computer Networking Systems, March, 2007 | | |
Awards
- President's Academic Achievement Award, 05/96
References Available Upon Request
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