Resume for Kera K. Shamlin : Resumizer.com

Kera K. Shamlin

Address Not Published Online
Louisville Ky, 40203

Home: Phone Not Published Online
Cell: Cell Not Published Online
kshamlin21 AT gmail DOT com

Objective

Skills

I am very customer service savvy, I have learned good listening skills, I have the ability to turn a negative customer experience into a positive experience. I am also good with money. Although I am experienced in Customer service, I am also good at learning at a fast pace.


Education

University of Kentucky , 410 Administration Dr. Lexington Ky,
Studied in Special Education: Moderate to Severe

Seneca High School, 3510 Goldsmith Ln. Louisville Ky, 40220,
Graduated High School with a 3.8 Was in the top 20 excellent G.P.A.


Experience

AT&T, Louisville, KY, Customer Service Agent, November, 2009- Current
Troubleshoot Internet, using a Windows PC. I am skilled in programs such as Excel, Outlook Express 2007, Power Point, Microsoft Word, etc. Used different systems including Siebel.

Target , Louisville, KY, Customer Service Associate , September, 2009- November, 2009
Assisted customer who needed to purchase merchandise, cleaned the department in which I worked, and I also performed stocking duties.

JCPenney, Louisville, KY, Customer Service Associate , May, 2006- July, 2008
Assisted customers who needed to purchase merchandise, and cleaned the area in which I worked.

Employee Awards

Educational Programs

In college at the University of Kentucky, I was in a program dedicated to helping disabled children in their time of need.