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Address Not Published Online Melbourne, VICTORIA 3174

Home: Phone Not Published Online Cell: Cell Not Published Online dorinalm AT yahoo DOT com DOT au

Education

Griffith University, Melbourne, VICTORIA, Bachelor of Criminology and Criminal Justice,

Study date begins on 29th August 2011. Full-time 3 years.

RMIT University, Bundoora, Melbourne, VICTORIA, Bachelor of Nursing,

Due to lack of interest of the course and subjects, the degree was not completed.

Noble Park Secondary College, Noble Park, Melbourne, VICTORIA, Victorian Certificate of Education, December, 1998

Oakwood Park Primary School, Noble Park, Melbourne, VICTORIA, Certificate of Graduation , December, 1992

Experience

PADDY'S ALE HOUSE RESTAURANT, Kalgoorlie, Western Australia, ASSISTANT MANAGER, January 2005 - January 2011

Displayed leadership skills & high personal, professional & ethical standards Delegated tasks to employees to keep business running smoothly Recruited, interviewed & dismissed team members Handled general complaints, last-minute schedule changes, kitchen mess-ups and inventory problems Multi-tasked by dealing with customers, answering phones, filing paperwork, training new employees, cleaning the store/office and covering shifts when short-handed Drawing up weekly rosters for staff Money handling & balancing of cash registers

JEFFREY'S HENRY JACOBS, London, United Kingdom, RECEPTIONIST / SECRETARY, June 2003 to October 2003

Provided confidential secretarial, administrative and clerical support to all the Insolvency Team Demonstrated accuracy in word processing; dictaphone and copy typing, prepared and distributed speeches, memorandums, reports & correspondence Assisted with telephone (100+ calls per day), message taking, general enquiries Assisted with travel arrangements and co-ordinated functions & schedules Maintained accurate records and correspondence (filing), petty cash

CAFE SOL RESTAURANT, Greenwich, United Kingdom, WAITRESS - CUSTOMER SERVICE, April 2003 - October 2003

Greeted wide range of customers Multi-tasked by seating guests as they arrived, serving seated clientele and operating as a cashier for departing customers Served customer meals while maintaining the restaurant's high customer service standards - fast, reliable & courteous Resolved customer complaints by listening to their concerns and doing everything in my ability to rectify the situation Built relationships with regular customers by learning and remembering their preferences Cash handling & balancing of cash registers

XTC CABARET, Austin, Texas, U.S.A, COCKTAIL WAITRESS, November 2002 - February 2003

Escort customers to their tables Take orders from customers for beverages Prepare hot, cold, and mixed drinks for customers, and chill bottles of wine. Bring wine selections to tables with appropriate glasses, and pour the wines for customers Describe and recommend wines to customers. Clean tables or counters after customers have finished consuming Cash handling & balancing of cash registers

ROMSTEEL CONSTRUCTION P/L, Braeside, Melbourne, Victoria, RECEPTIONIST / SECRETARY, February 1999 - August 2002

Provided confidential secretarial support; accurate and timely word processing including, quotations, letters, invoices & memorandums. Advanced Ms Office Word, Excel, Outlook, MYOB & Internet Provided clerical support by maintaining accurate payables / recievables, stock transfers & reconciling purchase journals Provided book-keeping support; payroll, bank reconciliation, posting ledge, profit / loss sheet, debtors / creditors control Assisted with reception, telephone and customer enquiries, travel arrangements & schedules Supervised 5 - 10 working team members in the workshop, also on site

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