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Connie M. Youngs connie DOT youngs AT gmail DOT com Address Not Published Online | Springfield, TN 37172 | Phone Not Published Online
Skills	Software Proficiency Research client's case for problem Resolution Writing and Editing Verbal Communication
Experience	Measurement Incorporated, Nashville, TN	April, 2011 to present
	Reader
	Duties involved evaluating handwritten answers on standardized tests for various states and grade levels. Assessed essays according to state-imposed guidelines Accurate scoring based on cross-reading
	State of Tennessee, Department of Human Services, Clarksville, TN	September, 2004 to April, 2011
	Eligibility Counselor
	Note: In 2004 the State of TN initiated a new program to enable citizens to call-in for questions on benefits and policies for Food Stamps, Medicaid and TANF (welfare). Answered questions on benefits and policies Assisted clients in resolving problems in existing cases Made changes to cases including address, income, household composition and household expenses, Contacted employers and references Communicated with local caseworkers Documented all phone calls and action taken on case
	Metro One, Nashville, TN	1999 to 2004
	411 Cellphone Operator
	Provided phone numbers and addresses Made hotel and restaurant reservations
	Start-to-Finish Graphics, Old Hickory, TN	1996 - 1999
	Graphic Designer
	Designed CD labels and covers Interacted with clients to fine tune designs Ran print files to film for 4-color printing
	J. Frank Publishing, Manchester, KY	1994 - 1996
	Graphic Design/Typesetter
	Designed business cards, forms, stationery Designed newspaper ads Typesetting for newspapers
Education	Southwestern Adventist College, Keene, Tx	May, 1993
	Communication/Journalism, BS
Miscellaneous Information	I spent one year in South Korea teaching conversation English I have done various clerical temporary jobs

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