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Address Not Published Online Charlotte, NC 28269-8337

Home: Phone Not Published Online Cell: Cell Not Published Online rickey DOT reid007 AT gmail DOT com

Experience
Prosperity Holdings Development, LLC, 2835 Capitol Drive, Charlotte, NC		September, 2009 To Present
Secretary
Contract with vendors - Coordinate and oversee multiple work sites - Identify, make offers and purchase real estate - Draft legal documents - Comply with all Federal, State and Local Laws - Communicate with tenants/property management to identify and resolve problems/ repairs - Send/Receive payment invoices - and perform services as necessary.
at&t, Charlotte, NC 28262-8545		April, 2004 To September, 2009
Electronic Technician
Analyze, monitor, maintain internet connectivity for multiple states including critical infrastructure priority locations. Program/Upgrade, Repair/Replace critical internet server components, Work/Coordinate with Internal/External vendors to ensure network integrity. Remain current with at&t and various vendor's (Cisco, Fijutsu, Alcatel, Novatel, etc.) equipment, procedures and protocol. Work in a 24/7, 365 environment with rotating shifts. Be available for overtime and call outs as needed. Give world-class customer service.
at&t, Gastonia, NC		April 2003 To April 2004
Enterprise Business Collections Representative
Collect current and past due bills from Enterprise Businesses, and Federal, State and Local Governments. Maintain, reconcile, collect and disburse payments using accounting software, manual accounting methods and financial spreadsheets - 10+ years of Call Center and Customer Service Experience - Responded to internal and external telephone and written inquiries in a timely manner - Prepared various written reports, daily logs - Provide world-class customer service to the corporation's largest and most profitable customers by persuasion since they were too large or critical infrastructure and could not have service interrupted.
at&t, Charlotte, NC 28262-8545		December, 2003 To April, 2004
Electronic Technician
Training - Analyze, monitor, maintain internet connectivity for multiple states including critical infrastructure priority locations. Program/Upgrade, Repair/Replace critical internet server components, Work/Coordinate with Internal/External vendors to ensure network integrity. Remain current with at&t and various vendor's (Cisco, Fijutsu, Alcatel, Novatel, etc.) equipment, procedures and protocol. Work in a 24/7, 365 environment with rotating shifts. Be available for overtime and call outs as needed. Give world-class customer service.
U.S. Army, United States		July, 1972 To January, 1979
Non-Commissioned Officer Soldier - Army Security Agency
Top Secret Security Clearance (Crypto - Inactive) - Review, Analyze, Decipher, Foreign Military communications (voice, morse code, and written) and report findings to superiors. Maintain, safe-guard, store, destroy Classified material (printed, magnetic discs, pictures, etc.). - Guarded Perimeter of Secured Installations ? Secured Entrances and Exits and checked for Security Badges ? Checked incoming and outgoing vehicles ? Liaise with local Law Enforcement - Prevented theft of Classified Material - Responded to Emergency and Non-Emergency Calls.
Education
South Mecklenburg High School, Charlotte, NC		June, 1972
High School Diploma
Central Piedmont Community College, Charlotte, NC		September, 1986
Associate In Arts - Pre-Liberal Arts
Central Piedmont Community College, Charlotte, NC		August, 1988
Associate in General Education

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