Resume for Nicole Ruth Escalada : Resumizer.com

Nicole Ruth Escalada

Address Not Published Online

El Mirage, Arizona

Cell Not Published Online

escaladan19 AT yahoo DOT com

Objective

To gain knowledge of company and to use that knowledge to the best of my ability so I can be a great asset to my employer.

Skills

Microsoft Word
PowerPoint
Outlook
Excel
Switchboard
MMS
Strong attention to detail
Self-motivated
Outstanding organizational skills
High learning agility
Ability to adapt in a fast paced environment
ACD phone system
Kronos

Experience
Preferred Medical Claim Solutions	Scottsdale, Arizona
Provider Service Representative	March, 2010 - August, 2010
Answered all questions pertaining to claim status and payment status Handled all incoming appeals and payments that were returned Worked closely with accounting on all check returns Handled all W-9 entry and reporting for 1099 tax purposes Worked on outstanding issues for Provider Services via internet, email, and voicemails

Conseco Insurance	Chicago, Illinois
Long Term Care Claim Representative	August, 2008 - January, 2010
Posting, paying and processing long term care claims Handled 80-100 calls in an inbound call center Troubleshooting claims issues Explaination of policy benefits Reduced all management escalation calls by 85% Walked customers through claims processing and documentation Acted as the “Go to” person for my direct supervisor

Ray Graham Association	Downers Grove, Illinois
Special Needs Coordinator	December, 2006 - June, 2008
Provided support to people with disabilities Taught independence through daily life skills Developed a complete schedule to assist with the gain of independence throughout many different aspects of daily living Designed many different activities within the community for the individuals to enjoy Developed different classes to teach the individuals basic communication skills Set up a book of pictures and words to teach those who had a speech disability to read and speak Developing complete managerial outline for continued growth and success within the program

Key Medical Group	Algonquin, Illinois
Medical Assistant/EMG Tech	February, 2005 - December, 2006
Rooming patients for two doctors with heavy charting Laboratory inventory, referral requests, prescription refill request, all EMG appointments, EKG's, liaison between doctors, pharmacies and emergency rooms Open and closed laboratory daily, monitored call-ins and voice mailbox daily Heavy data entry Contacted health care providers to verify eligibility of patients and benefit breakdowns Responsible for explaining benefit coverage to patients with little to no understanding

Education
Joliet Township High	Joliet, Illinois
High School Diploma	May, 2003

Olympia College	Skokie, Illinois
Medical Assistance	August, 2005