Wenndy Martinez
Address Not Published Online
San Jacinto, CA 92582
phone: Phone Not Published Online wmtz93 AT gmail DOT com
OBJECTIVE
- To secure a position with a well established organization that will enable me to use my sales, processing, communication, customer service skills and ability to work well with people
SKILLS
- 12 years of mortgage processing with excellent sales experience. Proficient in using the following software: MS Word, Outlook, Excel, Power Point, Calyx Point. Continental Principles Real Estate. Typing at 50+ words per minute. Bilingual: English and Spanish excellent both writing and oral communication. Outstanding interpersonal and communication skills. Attention to detail. Multi- line phone answering. Ability to work within a team. Ability to manage my time & work efficiently. Ability to handle high stress environments. Work well with minimal supervision, strong work ethics, professional attire, reliable, motivated, loyal, dedicated, focused, punctual, always a positive attitude, respect and encouragement for each individual, own transportation.
| EXPERIENCE |
PACIFIC LOAN SOLUTIONS, Riverside, CA
Loan Modification Specialist/Sales, November 2008 - December 2009
- Telemarketing, set appointments with troubled homeowners. Responsible for intake interviews for client and reviewing application packages for completeness and accuracy. Collect documentation from clients, such as pay stubs, tax returns, bank statements, mortgage statements, evidence of homeowners insurance, etc. Review guideline of modification and/or Making Home Affordable programs with homeowners. Made a brief income analysis based of what was on hand to determine weather or not homeowner would qualify. Providing overall administrative assistance to the office manager and negotiation team; Updating client files and information; Monitoring and updating the company's social media accounts (email newsletter, Facebook, Twitter, etc); Data entry, faxing, filing, and scanning; greeting and interacting with clients. Maintain a high level of confidentiality; Communicate in an articulate manner, both verbally and written. Excel spreadsheets and taking on special projects as needed. Managed the flow of the front desk.
| | | BEAR STEARNS CORPORATION, Irvine, CA (Corp. office)
Account Manager, August 2004 - January 2008
- Account Manager for 7 Account Executives, including 2 OUT OF state (New York). Worked directly with brokers, escrow officers and title companies on a daily basis. Reviewed loan packages for accuracy/completeness that were sent by brokers before submitting to under-writing dept. Dealt directly with loan processor to collect missing documentation to ensure good quality review and meet compliance codes. Reviewed conditions and signed off on most, level 1-3. Prepared loan documents, review loan documents, funded between 40-65 loans a month, both refinances and purchases. Handled between 150-230 calls and emails daily that must be responded to. Kept a clean pipeline report for all my account executives to keep them well informed about the status of their loans. Excellent customer service was a #1 priority.
| | | NOVASTAR HOME MORTGAGE, Anaheim, CA
Sr. Loan Processor, February 2002 - July 2004
- Processed mortgage loans for 12 loan officers from start to finish. Most loans were conventional 1st refinance mortgages and purchases. Submitted complete packages to Lenders, ordered appraisals, title reports, hazard insurance, pay off demands, opened escrow, cleared any liens/judgments shown on title. Contact borrowers for income documentation, etc. Reviewed income documentation & credit reports to ensure that all debts/expenses were properly calculated as to not exceed a certain debt ratio per DU/Lender guidelines. Review rate lock for accuracy and ensure rate-lock extensions occur in a timely manner. Ensured that all loans did not violate any federal or state lending laws and regulations. Made sure all RESPA/HMDA'S to be sent to borrower with in 3 days of running credit report. Set up notary signings. Worked on turn downs/declines and sent to corporate office in a timely manner. Maintained a pipeline report to branch manager and loan officers. Supervised 3 loan processors including receptionist. Maintained employee files and payroll records; preparing check requests and purchase requisitions & loan officer commissions.
| | | Central Mortgage, Commerce, CA
Loan Processor, October 1998 - January 2002
- Processed 2nd TD's and 1st TD's for 5 loan officers. Run credit reports, send out respas/hmda's to borrowers. Reviewed income documentation & credit report to properly note all borrower's debt and expenses. Opened escrow/title, ordered payoff demands. Made copies, faxes, ordered couriers, sent out Fed Ex packages, filed paperwork. Data Entry. Perform all processing and pre-closing tasks required to successfully take loan from application to submission, to underwiting and closing.
| | | | EDUCATION |
FREMONT HIGH SCHOOL, Los Angeles, CA
High School Diploma, 1997 | | |
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