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Florence Ortiz
Address Not Published Online
Chicago IL 60639
phone: Phone Not Published Online
opeace1217 AT aol DOT com



  • Secure a position in customer service or collections with a company offering opportunity for advancement.

  • Excellent customer service and communication skills. Good interpersonal and decision making skills with the ability to prioritize work in a deadline driven enviroment. Computer and general office skills.

Sallie Mae/Arrow Financial Services, Niles, IL
1st Party Collector, August, 2005 July, 2009

  • Served as a representative in an inbound/outbound call center.
  • Collected on accounts 30/120 days delinquent.
  • Processed data entry information when needed.
  • Assisted customers with removing accounts out of collections.
  • Complied with FDCPA laws and company policies.
 
American Express, Chicago, IL
Cashier Control/Customer Service Represenative, July, 1987 April, 2003

  • Performed basic check investigations and corrections.
  • Analyzed /resolved customer disputes.
  • Created files/cases in reference to customer disputes.
  • Balanced ledgers and posted account receivables.
  • Ensured correct and accurate account information.
  • Particiapted on team projects and focus groups.
 
Roosevelt High School, Chicago, IL
General Studies, June, 1968
 
Wright Junior College, Chicago, IL
  • Classes in basic computer applications and income tax preparation
 





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