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Florence Ortiz
Address Not Published Online
Chicago IL 60639
phone: Phone Not Published Online opeace1217 AT aol DOT com
OBJECTIVE
- Secure a position in customer service or collections with a company offering opportunity for advancement.
SKILLS
- Excellent customer service and communication skills. Good interpersonal and decision making skills with the ability to prioritize work in a deadline driven enviroment. Computer and general office skills.
| EXPERIENCE |
Sallie Mae/Arrow Financial Services, Niles, IL 1st Party Collector, August, 2005 July, 2009
- Served as a representative in an inbound/outbound call center.
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Collected on accounts 30/120 days delinquent.
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Processed data entry information when needed.
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Assisted customers with removing accounts out of collections.
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Complied with FDCPA laws and company policies.
| | | American Express, Chicago, IL Cashier Control/Customer Service Represenative, July, 1987 April, 2003
- Performed basic check investigations and corrections.
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Analyzed /resolved customer disputes.
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Created files/cases in reference to customer disputes.
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Balanced ledgers and posted account receivables.
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Ensured correct and accurate account information.
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Particiapted on team projects and focus groups.
| | | | EDUCATION |
Roosevelt High School, Chicago, IL
General Studies, June, 1968 | | | Wright Junior College, Chicago, IL
- Classes in basic computer applications and income tax preparation
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