Customer Service Professionals

Job Details
Directory Category: Other
Position Type: Independent Contractor - Telecommute
Salary: n/a
Job Description:

• ACD Direct currently has openings for Customer Service Professionals to process our inbound non for profit, lead generation and donation based clientele. Sales experience, WAH experience, Bilingual (Spanish) abilities and a strong desire to succeed are always beneficial!

Education Requirements:

• High School Diploma

Experience Requirements:

• •Minimum 6 months formal call taking experience (preferably call center related)
• •Ability to muli-task in an ever-changing environment
• •Ability to communicate effectively and professionally with verbal and written communications.
• •Ability to adapt quickly to a multi-client environment
• •Ability to retain and apply information in a multi-client environment
• •Ability to adhere to and maintain a self structured work schedule
• •Ability to implement and maintain self preparation skills
• •Ability to multitask in fast paced situations
• •Ability to control a call situation and direct callers to the purpose of the call
• •Pleasant phone voice and effective telephone communication skills are a MUST
• •Strong Attention to Detail is a MUST
• •Strong Listening Skills are a MUST

Company Details
Company Name: ACD Direct
Location: Layton UT 84041
Email Address: hiring AT acddirect DOT com
Website: http://www.acddirect.com/becomeanagent.html
Company Description:

• Virtual Contact Center with unique call volume

Equipment

• •Standard telephone line or Hard Wired VOIP with absolutely no features. (Two phone lines recommended. One for personal use and one for business use.)
• •Cable or DSL Internet Service accessed via modem. (256K minimum) Wireless/Satellite connectivity is not accepted.
• •Corded phone
• •Corded noise canceling headset with mute feature
• •Windows 2000, Windows Vista or Windows XP operating system PC compatible computer system. Windows 7 is acceptable.
• •Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems) 2GB (Windows Vista)
• •Anti-virus software
• •Spy-ware software
• •Computer Microphone and speakers (or headset containing both): This is required BEFORE you schedule your interview.
• •Professional workspace equipped with a Desk and a Chair free of noise and distractions.
• •Internet Explorer 6.0 or higher. This is the only web browser that is compatible with our systems and programs.